Support
One person reads this mailbox. Write in any language and you will get a reply in it.
There is no phone line and no live chat. Bug reports and feature requests are also welcome in the community at r/Klutta.
Try this first
The scan missed things, or named them wrong
Fix it in the review list before you save: rename an item, change a quantity, delete what is wrong, add what it missed. Photograph the spot open, in decent light, from far enough back to see everything. You can keep adding items after the spot is saved.
Search isn't finding an item I know is there
Try a description rather than the exact name — "fairy lights" finds an item saved as "light string". Search also reaches notes and categories, so add a note with the words you would actually type. If you are offline, search matches names only.
Saving or scanning won't work
Those need a connection. Reading and searching your catalogue work offline, but scanning, saving, editing and deleting have to wait until you are back online. Being offline never signs you out.
Someone can't join my household
If the invite link does not open on their phone, use the eight-character code instead — they enter it in the app. They need Klutta installed on an Android phone first; there is no iPhone version yet.
A spot I saved isn't showing on the other phone
Sync is immediate when both phones are online. Check that the other phone has a connection and is signed in to the same household — a member who has left will not see new spots.
I've run out of scans or spots
The free plan allows 10 spots and 15 scans per 30 days. The scan window is rolling, so scans come back. Klutta Plus lifts the limits, a scan pack adds 100 one-off scans, and the Move Pass covers a single move without a subscription. See pricing.
Billing, cancelling or a refund
All purchases run through Google Play. Manage or cancel a subscription in your Google Play account — Klutta cannot do it for you — and refunds follow Google's policy. Write to us anyway if something looks wrong and we will help you chase it.
I want my data out, or gone
Export the whole catalogue as CSV or PDF from the Account tab, free, on any plan. To delete, see delete your account — you can also delete a single item, a spot, a room, or just your membership of a household.
Labels
A label will not scan
Turn on the torch in the scanner, or type the eight-character code printed under the QR by hand. Your phone's own camera also opens a label as a link. If the app says the spot is not downloaded, it is a connection problem rather than a missing spot — the code still resolves once you are online.
I renamed a spot — do I reprint the label?
No. The code never changes, so the old label still opens the spot. Reprint only if you want the new name shown on the carton. Printing is free and unlimited, on A4 or Letter, and needs a connection.
Reporting a bug
Send the app version from the Account tab, your phone model and Android version, what you did, and what happened instead. A screenshot helps. If it involves a specific spot, say which one — do not send photos of anything you would rather not share.
Asking for a feature
Some of the most-asked-for things are genuinely not built yet: an iPhone app, a web version, barcode scanning of shop products, voice entry, and editing while offline. Asking still counts — it is how the order gets decided.